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English (Australia) Incident Reporting Software
Our incident reporting software helps companies streamline incident and near miss reporting, and enhance workplace safety. Conduct investigations, determine impact, and monitor cases until closure.
Get visibility
Use our comprehensive incident reporting module to gain visibility of types of incidents, hazards, near misses, and events through interactive dashboards & reports.
Improve accountability
Improve EHS (Environment, Health and Safety) accountability in reporting, escalating, and resolving incidents with best-practice workflows that ensure assigned personnel are responsible at every step.
Manage vendor incidents
Extend your incident reporting system to third parties, vendors, and contractors with our online incident reporting portal.
Mobile app
Enable employees to report workplace incidents on the move and in real-time with our mobile app.
Anonymous portal
Set up an online anonymous portal for whistleblowing – enabling staff to proactively report sensitive issues.
Improve incident response times
Resolve incidents faster – with automated workflows for escalations and remediating actions.
Improve incident reporting rates
Simple online forms make it easy for employees to log incidents – ensuring more incidents are logged and resolved – providing more visibility for leaders.
Incident Management Software Capabilities
Best-practice Workplace Incident Reporting
Staff can easily log incidents and events using web-based forms – with all data feeding directly into the incident management system. Firms can design different forms for different incident types, ensuring all relevant information is captured. Staff can easily upload photos and documents and add links to thoroughly document evidence for effective reporting and tracking. The system can link to your active directory allowing teams to select the staff, sites, business units, and equipment that were involved in each incident – simplifying reporting. Once logged, incidents can be categorized based on their type & severity and escalated accordingly.
Capture Hazards and Near Misses
Use our incident reporting platform to enable employees to log potential hazards and near misses. This proactive approach enables organizations to implement corrective actions before the issue turns into a full-blown incident. This is a great way to lower incident rates and improve operations and safety measures.
Escalation Workflows
Our incident reporting module offers flexible and intuitive process workflows for escalations, signoffs, approvals, and action management – ensuring incidents are resolved quickly. Workflows dynamically adapt based on conditions and scenarios and firms can customize every aspect of the workflow to fit their individual needs. The software facilitates workflow management by assigning tasks, setting priorities, and tracking the status of incident investigations, and resolution actions. A user permissions hierarchy ensures that staff only see the data relevant to their role, and it ensures incidents are escalated to the correct stakeholders based on the categorization details selected.
Investigations and Root Cause Analysis
Ensure effective incident management by establishing your own investigation templates – or leverage one of our standard templates to support a variety of root cause analysis techniques. This allows in-depth root cause analysis which can be monitored, tracked, and reported upon. Workflows trigger escalations and approvals by sending automated approvals to the relevant stakeholders ensuring fast escalation and resolution of incidents – with all actions documented and time stamped.
Alerts and Notifications
Our online incident reporting tool ensures all incidents are escalated to the right people with approvals and sign off steps where necessary. A built-in array of email and SMS notifications can be sent based on a wide range of trigger criteria to escalate and resolve incidents at speed and keep stakeholders informed.
Mobile App
Ensure your team can report incidents from anywhere, anytime using our mobile incident reporting app for iOS and Android. Staff can enter details even if they are offline and data will be uploaded into the platform when a connection is established.
Incident Reporting Portal
Enable vendors, contractors and other third parties to report incidents using an external facing incident portal. This online portal can also be used for anonymous reporting for employees on sensitive matters like whistleblowing – where they may not want to be identified by creating cases under their own names.
Intuitive Dashboards
Our incident reporting platform offers a variety of dashboards that can be personalized based on each employee’s role and responsibilities. Ground-level employees will see a summary of the incidents they have logged and their resolution process and status, middle managers and team leaders will see a summary of their actions regarding escalations, approvals, and outstanding actions and a summary of incidents in their areas, while leaders and incident teams can get a holistic view of all incidents and their impact and resolution status throughout the entire organization.
Incident Reports
A variety of visually impressive in-built reports allow users at all levels to scrutinize workplace incident data – enabling them to make informed decisions about where to allocate budget, training, and resources to lower incident rates. Our incident reporting platform generates comprehensive reports and analytics on incident data, including trends, root causes, response times, and resolution outcomes – to support data-driven decision-making and continuous improvement initiatives.
Link Incidents Back to the Originating Risks
As the Camms incident management module is part of our wider GRC platform, firms can map incidents back to the originating risks in the risk register. This allows organizations to identify any risks that turned into full blown incidents and set sufficient controls to prevent them reoccurring. Similarly, teams can also use incident data to identify any new and emerging risks that should be added to the risk register and controlled.
Compliance Monitoring
Our incident management platform aids compliance monitoring by documenting incidents, tracking trends, and generating reports for regulatory authorities or internal audits. It ensures adherence to regulations like RIDDOR (Reporting of Incidents, Diseases and Dangerous Occurrences Regulations) and internal policies.
Your Incident reporting Resources
The latest and hottest pieces of Incident reporting content to keep you in the loop.
Incident vs. Risk: Which Comes First in Risk Management?
In an ideal world, risks would be identified first so they can be managed before they become full blown incidents – but for most organisations
10 Signs that Indicate you Need a Better Incident Reporting Process
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Integrated Incident and Risk Management in the Aged Care Sector
In recent decades Aged Care in Australia has become a large and complex system, with significant challenges at every level, including delivery, management or governance.
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